Return Policy

Thank you for contacting us. We would be happy to provide you with information regarding Haemonetics Return Policy. To get started, please select your location from the dropdown below, and follow the location-specific instructions for getting in touch with us. 

 


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North America

Please email us or call the toll-free telephone number below associated with the Haemonetics U.S. product that you are looking for information about or support for.

 

Devices, Consumables, and Business Services

800-537-2802

 CustomerServiceNA@haemonetics.com

 

Software and Software Services

877-996-7877

HSSCustomerSupport@haemonetics.com


 

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Privacy Policy

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Privacy Policy

Haemonetics is committed to the protection of personal data in our possession in accordance with the laws and regulations of all countries in which we do business.  This Privacy Policy sets forth the types of information we collect from haemonetics.com (the “Site”) or that you provide to us through other means, how we may use that information, to whom and under what circumstances we may disclose it, and how we protect it.  By using this Site or voluntarily providing personal information to us, you consent to the terms of this Privacy Policy.  If you do not agree to the policy, please do not use the Site.

The information we collect and how we use and share it

For the 12-month period prior to the date of this Privacy Policy, we explain here what categories of personal information we have collected, where we got it from, why it is needed, and with whom we shared it:

Category of Personal Information Collected

Source of information

Purpose for Collection

Categories of recipients

Contact information: such as your name, address, email address, telephone numbers, or other contact information

From you

To open and maintain records of our interactions with you and your company, to send you catalogs and other marketing, to send you information related to products and services, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages, to communicate with you about products and services offered by Haemonetics and our selected partners, and to manage and administer our programs and services

Our service providers who assist with mailings and other communications, and selected partners and affiliates that we believe may have offers or be of interest to you

Purchase and order information:  contact information, together with purchase details, delivery details, payment details, any communications we have received about your order or purchase

From you

To validate, confirm, verify, deliver, install, and track your order, including to arrange for shipping, handle returns and refunds, maintain a record of the purchases you make, to service products you purchased from us, and to provide you offers that may be of interest to you 

Our service providers who process, fulfill and ship orders

Other delivery information:  name and address of recipient for delivery, if different from yours

From you

To deliver to the person or company at the address which you have requested

Our service providers who process, fulfill and ship orders

Payment information:  name, card issuer and card type, credit or debit card number, expiration date, CVV code, billing address, bank account number and other bank account details

From you and your payment card issuer

To check that the right person is using the right card or account, meet the requirements of the card brands or account issuers, and to make sure we are paid for what you buy

Our service providers who process payments for us.  These third-party service providers are prohibited from using personal information for any other purpose and are contractually required to comply with all applicable laws and requirements, which may include Payment Card Industry Data Security Standards if they are processing payments for us

Information you provide about a third party: if you send someone else a communication from the Site we may collect information such as that person's name, telephone number, email, and/or shipping address.

From you

To deliver to or communicate with the person at the address which you have requested

Our service providers and our co-marketing partners

Legal information:  fraud checks or flags raised about your transactions, the payment card you want to use, payment card refusals, suspected crimes, complaints, claims and accidents

From you, the police, crime and fraud prevention agencies, payment card providers, the public, regulators, your and our professional advisors and representatives

To protect you, other customers and our business against criminal activities and risks, make sure we understand and can meet our legal obligations to you and others and can defend ourselves

Our service providers who help us with fraud protection and credit risk reduction, law enforcement and other governmental authorities in accordance with applicable law.

Preference information:  your marketing preferences, your account settings including any default preferences, any preferences you have indicated, the types of services/offers that interest you, or the areas of our website that you visit

From you, from our website technology interaction with your browser/devices and cookies and other similar technologies tracking the pages you visit, the marketing messages you open and the links you follow

To enhance your online experience, including as a way to recognize you and welcome you to the Site, to provide you with customized Site or content.

Our third party vendors and other service providers that perform website analytic services for us

Communications:  communications we have with you.  Please note that, with your consent, we record calls to our customer service team. 

From you

To handle your requests, to contact you when necessary or requested, including to respond to your comments and questions and provide customer service.

Our service providers who assist us with customer service

Voluntary information:  any voluntary information you provide us with, such as responses to surveys or competitions and social media account details

From you

To know you better, make our communications with you more personal, learn and improve from your survey feedback and to organize events

Our service providers who administer surveys and promotions and our co-marketing partners

Personalization:  your journey online and how you use our Site, whether and when you open our marketing emails and respond to our advertisements

From you, from our Site technology’s interaction with your browser or devices and cookies tracking the pages you visit

To improve our Site, products and services, customer service, and customer experience

Our third party vendors and other service providers that perform website analytic services for us

Device information:  IP address, internet provider, operating system and browser used, type of device, such as laptop or smart phone, device cookie settings and other device details, such as MAC address and geolocation, if you use our App and permit it to obtain your precise geolocation

From you and from our website or app technology’s interaction with your browser or devices

To make sure our Site technology works properly with your device and make sure you can see and use our intended website on the device you are using, and for analytical and demographic purposes and to provide offers that may be of interest to you. 

We also will use this information to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users.

Our service providers who help us with fraud protection, and third party vendors and other service providers that perform website analytic services for us

Information automatically collected from your browser:  when you use the Services, some data is automatically transferred from your browser to our server, including your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, IP address, mobile device identifier or other unique identifier, sites or apps visited before coming to our Site, the amount of time you spend viewing or using the Site, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Site

From you and from our website technology’s interaction with your browser or devices

We will use this information in an aggregated non-specific format for analytical and demographic purposes.

We also will use this information to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users

Our third party vendors and other service providers that perform website analytic services for us

Our Site also uses third-party analytics vendors such as Google Analytics.  Please click here for more information about how data is collected and processed in connection with the Google Analytics service: http://www.google.com/policies/privacy/partners/.  We and our third-party vendors or partners use analytics data for a variety of purposes such as to improve the design and functionality of our website, to help us learn things like what pages are most attractive to our visitors, what promotions visitors like to see and to gauge the success of our advertising campaigns.  To prevent your data from being used by Google Analytics, please download the Google Analytics Opt-Out Browser Add-on.

In addition to the sharing of your personal information as described above, we also may disclose personal information we collect as follows:

In Connection with Business Transfers

In the event that a division or part or all of Haemonetics is bought, sold or otherwise transferred, or is in the process of a potential transaction, customer information will likely be shared for evaluation purposes and included among the transferred business assets.

To Comply with Laws

Haemonetics may also disclose specific information when such disclosure appears necessary to comply with the law, a subpoena or other litigation process or to protect the interests or safety of its visitors and customers, Haemonetics employees or others.

Cookies

We use cookies to collect and analyze information on site performance and usage and to ensure you can successfully navigate throughout the site.   By clicking the “Okay” button to your right or by clicking on any site content, you agree to the placement of cookies on your computer.  For more information, see our Cookies Policy

Do Not Track

Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals and therefore, Haemonetics and the Site do not recognize DNT.

Children’s Privacy

The Site does not knowingly solicit or collect personally identifiable information online from children under the age of 13 without prior verifiable parental consent. If Haemonetics learns that a child under the age of 13 has submitted personally identifiable information online without parental consent, it will take all reasonable measures to delete such information from its databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required or allowed by law). If you become aware of any personally identifiable information we have collected from children under 13, please call us at 800-537-2802 or email us at dataprivacy@haemonetics.com

Minors under 18 years of age may have the personal information that they provide to us deleted by sending an email to dataprivacy@haemonetics.com requesting deletion.  Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all systems.

Your California Privacy Rights

If you are a California resident, you may request information about our disclosure of personal information to third parties or affiliated companies for their direct marketing purposes.  To make such request, please contact us as set forth below.  Please allow up to 30 days for us to process your request.  You may submit such a request once per year.

If you are a California resident, California law also provides you with the following rights with respect to your personal information:

  • The right to know what personal information we have collected, used, disclosed and sold about you.  To submit a request to know, you may call us at 800-537-2802   .
  • The right to request that we delete any personal information we have collected about you.  To submit a request for deletion, you may call us at 800-537-2802 or email us at dataprivacy@haemonetics.com.   
  • When you exercise these rights and submit a request to us, we will verify your identity by asking you to log in to your account if you have one with us.  Or if you do not have an account with us, we may ask for your email address, order numbers of previous orders of our products and services, or the last four digits of a credit or debit card or a bank account number used to make a purchase.  We also may use a third party verification provider to verify your identity. 

Your exercise of these rights will have no adverse effect on the price and quality of our goods or services.

Haemonetics does not sell your personal information to third parties

Questions or Comments Regarding this Privacy Policy

If you have any questions, concerns, or comments regarding this Privacy Policy or to request this Privacy Policy in another form, please contact the Data Privacy Officer at Haemonetics   attn:  Data Privacy Officer, 125 Summer Street, Boston, MA  02110 USA  



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